FAQs

We believe that ARAG Legal Services is a fast, simple and effective process. If you are looking for help when using the website, we have the following list of frequently asked questions that should answer most of the queries you may have.

General information

What makes these services different from other online legal services?

Most online legal services provide you with an 'off-the-shelf' legal document that will be relatively inflexible to your particular circumstances. Our services will provide you with legal documents tailored to your specific circumstances.

Our service is driven by Epoq's groundbreaking technology, Rapidocs®, which prompts you to give us the information we need to create your document. No technical hurdles, no legal jargon - just straightforward questions with beautifully presented, clear explanations.

How do I find a document creation service?

There are several ways to search for our services on the website:

  • Search by entering a related keyword into the search box on the right hand side of the page
  • Browse for services that are listed throughout the pages of the website's law guide
  • Pick from the most popular, or related documents list, that are presented throughout the website

How are documents created?

Most other online legal services provide you with 'off-the-shelf' or 'flat form' legal documents that will be relatively inflexible to your particular circumstances. Our documents ask you a series of easy-to-answer questions, each with helpful explanations and often, examples. Based on your responses, our system drafts and tailors the required clauses to create a document suitable for your circumstances.

Each document has comprehensive, yet easy to understand guidance notes providing an overview of the document, things you need to consider like the jurisdiction of the document and signing and witnessing the document, together with explanations of any terms you may not understand.

All our documents and letters are created by experienced legal professionals and are constantly reviewed and updated as the law changes, giving you the peace of mind that comes with knowing that your document is of the highest quality and legally sound.

I cannot find the document I need to create

If you are unable to find the document you are looking for, please contact our customer services team who will be able to advise whether the document is currently available on the site. If not, it might be a document that we are shortly planning to release to the site.

Using the service

Which web browser do I need?

The website is designed to work in all current versions of Internet Explorer, Microsoft Edge, Mozilla Firefox, Chrome and Safari. If you do experience any technical difficulties, please don't hesitate to contact our customer service team.

Why doesn't the document open in my browser?

This may be because of a security setting in your web browser. If you still experience difficulty, please send a note explaining the problem to the technical support email address available on the Contact Us page and we will do everything in our power to assist you.

How do I print my document?

Once you have logged into the website, visit the "My Documents" section of the website and open the folder containing the document. Displayed on the right hand side should be all the documents contained within the folder you have opened. Click on "Download". This will open the document as a PDF file which you can either save or print.

I don't understand what a question means or is referring to

Next to each question is a small '?' (question mark) icon that you can click on. A small pop-up window appears containing an explanation of the question and often providing an example. You can hide this explanation by again clicking once on the icon.

What is Rapidocs®?

Rapidocs® is Epoq's intelligent document automation technology which works by asking you a series of easy-to-answer questions. Based on your answers to these questions, your document is tailored to your circumstances.

Each question is accompanied by explanatory notes designed to provide you with the information needed to answer the question correctly. Further guidance and legal information are available in the accompanying, comprehensive user notes.

My Account, My Services, My Documents - I'm confused!

  • My Account: Contains the personal details you entered when you registered with ARAG Legal Services From this section of the site you are able to view and/or amend any of these details.
  • My Services: Contains an overview of services you have used or purchased.
    • Summary: An overview of documents in progress.
    • My Documents: This screen displays all default folders and folders created by you in which your documents are stored.
      • Bin - documents you have discarded (these will be deleted permanently after 30 days)
      • Other named folders - these are folders you have created and named

Contacts and complaints

How do I contact you?

Just select the contact us link that appears on most pages of the website.

I'd like to speak to someone about these services before I proceed, is this possible?

Absolutely. Just click on contact us.

What is your complaints procedure?

To view our complaints procedure click here.